so i just ordered my 250. that was easy and painless, thanks to all that helped me. it took about 5 minutes on the phone, smooth, quick and efficent. i cant wait to get it and start burning some metal:)
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so i just ordered my 250. that was easy and painless, thanks to all that helped me. it took about 5 minutes on the phone, smooth, quick and efficent. i cant wait to get it and start burning some metal:)
Quote:
Originally Posted by jerky
EX or EXT?
Ex, guess i should have mentioned that
Nice. Let us know how it works out. I am going to wait and get the 250 EXT. The wife wants me to finish a few projects before I pull the trigger and purchase another welder.Quote:
Originally Posted by jerky
Your gonna love the 250EX!! At least I do.
I had never tig welded before, and after quite a bit of messing around - I was able to crank out some nice looking aluminum welds that have held up to 6 months of use and abuse on my boat
so i FINALLY got my PP250 AND PP60. little disapointed though because there was damage on the front of the 250. the plastic cover has been hit. there is no evidence that it was hit form outside of the box, and even the foam it came in wasent hurt. there was however a shard of plastic stuck in the foam, leading me to believe it was packaged damaged. i do not know if it works yet as i havent tried it. hopefully by saturday i can get it running to see if anything internal was damaged. i have a pic but havent taken it off my phone yet, ill have it up tommorrow.
Ouch!!, too bad,, things like that happen and I guess with the colder temps these days, plastic can be brittle bounceing round in shipment. I assume you bought through Duncan, he is a straight up guy and I think you will find him good to deal with, I have always found him great to deal with.Quote:
Originally Posted by jerky
Duncan normally checks each of his units, so my guess a good bounce in shipping. I have seen a crack in the bezel and no real box damage from a very heavy box dropped on the top of our box or a good drop on the floor (funny, normally around Christmas no less).
Main thing is check the unit out, we can get you a new bezel. You might want to call in for check too in the event it was a hard drop.
to bad about the cosmetic damage. So far I'm enjoying my 250ex!
here is the damage... really if the machine works, im not to worried. (but maybe sema tickets might make me feel better :P)
http://i1143.photobucket.com/albums/...t/IMG_0155.jpg
and here is the plasma and tig....
http://i1143.photobucket.com/albums/...t/IMG_0156.jpg
so what im planningis making stainless exhausts. ill be making a 2.5" dual on my lancer first thing.
Jerky,
PM me your number and I will call you. In the PM remind me that you are in Canada, since tomorrow is Saturday, I live in the states, and hate to see that on my cell phone bill. Also give me a time EST.
I will walk you through checks on the EX. We'll get a bezel out to you as well, but let's check the inside before you fire it up.
I have a similar story, my 250EX arrived on Wednesday with a broken front bezel and no box damage.
I wouldn't be quick to dismiss this as a cosmetic problem since the bezel supports the front panel, that in turn supports the weight of the top end of the chassis. With the broken bezel and the cover removed the chassis will drop down a bit.
My unit does work except that when switched to AC it continues to be DC, so it's on its way back.
I am keeping in mind that these machines are great value largely because we are not paying for a far flung distribution chain and hopefully we will get this sorted out, but it's not a lot of fun.
MFM,
If you haven't sent it back yet, there is a plug on the top panel that probably has come loose right behind the display. I have found this loose on a couple of units that get impacted on the front or ones that people have gone in to "inspect"...because it can get pulled loose from "inspection" activities if its not fully seated. I hope that was checked by the tech support person before it was sent back. That is usually all that is wrong. The AC and DC is tested at the factory, so if DC is putting out when you get it, its usually nothing but a plug....
i hope that its all just cosmetic as im in canada and it took about a month from the time everlast sent it, till i got it. not blaming everlast on shipping as it got to my dads house in about a week, but then it took some time to get it from my dads to here. long process, and i dont want anymore downtime as ive already got materials building up.
90% chance that unit has nothing else wrong. Helpful hint, don't remove the metal case when removing the front panel, if you can help it. I believe it can be removed without having to do so...Otherwise, it all comes apart if you do.
Thanks Mark,
I already told him that in a PM, to take it apart from the back bezel. I will be calling him at 2:15ET (15 minutes) to have him check the inside of the unit just to be safe. Then we can get a new bezel on the way, if not already in the mail.
He called and I tried to point him at the connector, but said he had already checked it all, andd idn’t seem willing to work with it any further.
did anyone else talk to him??
Well chances are it's wasted money, time and resources for all concerned since its more of a certainty that its a tiny, loose plug that can be reseated easily. We have the benefit of the technical knowledge and experience of many customers calls. Its a shame when we we can't make use of it. I'll try to tell the office to check that first or maybe someone can send a note so it can be checked first and the unit can be returned quickly to the customer.
That's too bad, one of the main reasons I went with Everlast is the willingness to do phone-in warranty support and board swaps. Not that I have had to use it, but it seems it would save time and money all the way around.
jerkyQuote:
Originally Posted by jerky
how did you ship the unit from your dad to you ?
to clarify this wasent me. i talked with mike today and we went through the unit to make sure everything looked fine. he said i should call in to see about the broken bezel though, so who should i deal with for that?Quote:
Originally Posted by Ray
Katya,
Ext 202.
Ups, he tried having one of his friends drive it up, but that fell through, so finally upsQuote:
Originally Posted by Oleg
you may have to file claim with UPS just in case since you were the shipperQuote:
Originally Posted by jerky
i would do it asap
I do not think Jerky is the person Ray talked too. I talked to Jerky yesterday (Saturday). His unit is most likely just fine and had no power plug on it as of yesterday. I think we have another person with a broken bezel and they are mixed up. Jerky is probably just fine, it was not a drop from the truck from what I could tell either, something hit the box, typical Christmas time event.Quote:
Jerky wrote:
To clarify this wasent me. I talked with Mike today and we went through the unit to make sure everything looked fine. He said i should call in to see about the broken bezel though, so who should i deal with for that?
He will need a new bezel for the front though. Call 877-755-9353, ext 202 Katya
I'm the guy with the other broken bezel, from the top here's what happened:
The 250EX arrived with no visible damage to the shipping box but on unpacking it I found the broken front bezel and spoke with someone in support on who recommended that I have a closer look at it and try to power it up.
I found the bezel broken is several places, most seriously an inside boss that supports the front panel, that in turn supports the quite heavy top tray, is sheared off. When the cover is removed the top tray drops and I had some difficulty getting the cover's front screws in because of the unsupported top tray, the the holes for the fasteners in the back don't align well so there may be distortion in other parts.
The machine did power up and is able to maintain an arc. Pulsing, HF start, varying current and 2T start from the torch seem fine. Lift start doesn't seem right but I may not understand how it interacts with the torch connector; the torch was assembled with the gas chuck connector on the water return line, a minor but confusing issue.
The other problem is that when AC is selected the machine continues to produce DC. I tried varying the frequency and balance to no effect, the AC switch has a satisfying snap, and there is no obvious visible problem with the switch connections. At that point I spoke with Ray, we discussed the switch but not a known AC problem, and I was reluctant to crack the machine again because of the difficulty of getting it back together. To Ray's credit when he understood that the guy holding the screwdriver had reservations he moved ahead with the return.
If this damage was caused by UPS it had to have been a perfectly square drop on the bottom because there isn't even a slight wrinkle on any corner of the box. At this point Katya has made several unsuccessful attempts to generate a shipping label and I assume she will try again on Monday. From the customer's point of view I have invested a lot of time in this and need to have it resolved one way or another. Given the disappointing tone and grandstanding in this thread it's probably better to sort it out offline.
Hang in there MFM, I'm sure they will get you fixed up.
MFM...It takes less than 5 minutes to remove the rear panel from your welder and open up the machine to check the plug I am talking about. If you want to wait weeks to get it back and let someone else do it, fine, but it will be put in line in order of arrival, not necessarily according to ease of fix and then be returned to you. WE are trying to eliminate that need. No one is happy your machine is not working. But it IS one of the things we expect the customer to do as part of our phone diagnosis. We are knowledgeable , and we try to provide the best service possible. IF you don't feel comfortable turning a screw driver, You WILL have to open the machine regularly for routine cleaning and point gap maintenance. If you cannot or will not do this, then its the same as not getting your oil changed on a car...or worse. What we would ask you to do is no different at this time. Yes, its a new machine, and I guess you may feel cheated and expect it perfect. We understand that, but we are trying to deal with reality here and take a pragmatic approach.
As far as grandstanding....I can't figure out where that comes from. We've done our diligence here, and are trying to get you up and running quickly without wasting yours or our resources.