Torch wont arc

[Fomdiddle]

I am sorry it has taken me so long to try out the new torch and get back to you but I have been having to haul hay from Kentucky and Alabama to Texas. The new torch you sent me will not arc. The air blows when you push the trigger but nothing else happens. I changed back to the old torch and it will not arc either unless you loosen the electrode slightly. Then it will arc but the arc goes every which way. What now. Also please send your customer service number again. Thieves smashed the window of my truck and stole my laptop so I lost all my info. Thanks, Fom

[everlastsupport]

Is this a plasma cutting torch or TIG torch? Make sure the work clamp is in the + port on the machine and the torch in the - (minus), either way.

You can call us at 877-755-9353

Sorry about the truck. We have seen better days and I pray they come again.

[Fomdiddle]

It is a Supercut 50. The ground will only go one place on this plasma cutter and all the connections are tight. Fom

[performance]

What's your air pressure? to supply the machine, and to the torch while operating?

[Fomdiddle]

What's your air pressure? to supply the machine, and to the torch while operating?

In have my air compressor at 125psi but the regulator on the unit I have tried all the way from .2 to .6 on the metric gauge as per instruction. Fom

[performance]

Please download your manual here:
http://www.everlastgenerators.com/do...Plasma%202.pdf

Supply should not be more than 80-90 psi. Operating pressure should only be 60-65 psi. Your gauge reads in psi as well...

[Fomdiddle]

I regulated my supply pressur down to 85 psi. Still no arc. I need to get this resolved. I bought it in July and Katya sent me a new torch but it still wont arc. I either need a shipping label to return for another or a refund. All this started in the first 30 days. I called but got voice mail after I received the replacement torch but no one has returned my call. Fom

[everlastsupport]

Both Mark and I have our extension numbers in our signature.

I assure you if you left us a message we would have called back. Rare we voicemail issues. And obviously we have know problem getting on the forum and responding.

When you say you lowered the pressure, that is to the cutter right? And the cutter is set at 60-65PSI?

[Fomdiddle]

I called the 9353 number but I didn't do ext 204. Yes the air on the unit itself is set at 65psi. The reason I was referring to metric is because that is what the owners manual I downloaded said. Mark at one time told me to call a number to get a shipping label but when I told him it would arc if you loosen the electrode we agreed it sounded like a torch issue so Katya sent me a new torch. now it wont arc at all. I have installed another pressure regulator on the air line. The supply is at 80 and the regulator on the unit is set at 65psi. I will call again. Thanks for your attention. Bill

[performance]

Fom I wrote the manual for the current series online. From my recollection, there is no mention of metric in them. http://www.everlastgenerators.com/do...Plasma%202.pdf. It may still be fine and the points need adjusting. Mike or Ray can walk you through this 5 minute check before you go through the trouble of sending it back.

[Fomdiddle]

I'm sorry I misquoted you Mark. The metric reading is on the little instruction paper that came in the box with the machine. I read the one you wrote and you are correct. I downloaded yours and put it in a three ring binder for reference. I will call mike when I find a spare minute. Thanks, Fom