I am sorry it has taken me so long to try out the new torch and get back to you but I have been having to haul hay from Kentucky and Alabama to Texas. The new torch you sent me will not arc. The air blows when you push the trigger but nothing else happens. I changed back to the old torch and it will not arc either unless you loosen the electrode slightly. Then it will arc but the arc goes every which way. What now. Also please send your customer service number again. Thieves smashed the window of my truck and stole my laptop so I lost all my info. Thanks, Fom