Powercool W300 problems

[jp2code]

Cocao,

If you wanted a quicker response, why would you email Support instead of calling their toll free number?

Just curious.

[Cocao]

Joe,
You are correct in asking why I did not call instead of email. Regardless, I believe I gave a reasonable amount of time and provided my personal phone number also as they request for faster service.
However, the timeliness of response is not the issue I want to stress here, rather that something as critical as a water cooler should be Thoroughly tested before releasing it to the customer who may incur negative results as I have.

[performance]

The water coolers have been superbly reliable. Main components are built in Italy. Recently we have had a couple with a restriction issue as you have said. Testing these units occurs at the factory, but it things still get by from time to time.

[Cocao]

Just a quick water flow visual inspection would do the trick. Otherwise the unit is very nice and of sound construction.

"Monday Monday.."

[bigjoeinkg]

This is why I used a piece of clear Tygon tubing. Easy to see the flow when you turn on the cooler.

[jp2code]

something as critical as a water cooler should be Thoroughly tested before releasing it to the customer who may incur negative results as I have.

LOL - Sorry. I ride a Harley-Davidson, and that just sounded funny to me. On a Harley forum, we'd call that a machine built on Monday.