No High Friq

[WAYNESWORLD]

Finally got around to trying the tig on my 250 EX today and after fixing the gas line that was plumbed wrong on the torch only to discover I have no HF start. I tried 2T and 4T mode and switched from peddle to torch with no change. I can scratch start and the lift arc works but with HF there is nothing, not even a buzz. I will call Mike tomorrow. On the gas like: The water flows into the line that attaches to the power line? This was the line that had the quick fitting on it but the gas just went out the other hose like the coolant would flow to cool the torch. I checked the flow of each line and connected the one that passed through the torch.
On a side note; the SuperCut 50 you need to include spacers and longer screws so you can attach the regulator to the unit. Otherwise the regulator will not fit in the supplied bracket.
Wayne

[performance]

Wayne,

This is one reason we ask you to immediately test the machine...It saves a lot of down time and frustration. If it is a shipping issue, many of them aren't externally visible.
The air cooled torches are indeed plumbed this way, but the problem is that some of the watercooled torches got plumbed this way too. Not all, but some of them did. The large line, as you discovered is the discharge line, and the shiny smooth line is the Argon line. The remaining small, but visibly braided line is the in line for the water.

Where are your start amps set? Try turning the start amps up. When you scratch start, are you in HF?

Have you tried it on AC yet? Does it work on AC? Possibly a point gap issue or a wire has come off in shipping.

[WAYNESWORLD]

The start amps are at 100+ and yes it will scratch start when in HF mode but no HF arc start. The lift start works a lot like scratch start with the electrode sticking to the part so I'm not so sure it's working correctly or am I expecting something else.
Wayne

[performance]

Lift start takes a light touch, just barely touching the torch to the metal and instantly lifting up. It takes a little coordination, but the electrode should get quite hot instantly.

[WAYNESWORLD]

Mark,
AC will not start in HF mode. I'll call you a little later.
Wayne

[WAYNESWORLD]

Got it worked out. The HF points were closed and the pot on the foot switch was wacked out. This is crap; you should not have to repair brand new things when you buy them. I appreciate the fact that the good guys at Everlast are willing to go the extra mile to help but they really need to get the quality under control. Not many people want to be held up and fix their NEW machines.
Wayne

[performance]

Wayne,

I am glad that you have it fully working now. We do keep records of quality issues and make improvements. Quality control is there, but, just as anyone, we have troubles from time to time...Most troubles find themselves funneled here to get quick and instant response, so they seem magnified, when in reality, if there were serious issues, there would be several hundred people here monthly making complaints.

I frequently have conversations with other reps from name brand companies. They have the same issues we do, but they do have local dealers that can often remedy the small things, so not much is ever said about it. (This is something we are working on, but now it isn't quite there.) I have talked to numerous dealers, customers and even the internal company officials, all confirming similar problems. They have confirmed simlar rates of issues and problems. The big exception, is that when they have a problem, most of the time it is a loss of several weeks to get them repaired, whether they are brand new or not. I have other "brand" machines as well and have had a very difficult time finding some of my replacement parts for common parts or extremely high prices. But of course, an equivalent Miller 350 Dynasty is over 5000.00 as well.

[everlastsupport]

Got it worked out. The HF points were closed and the pot on the foot switch was wacked out. This is crap; you should not have to repair brand new things when you buy them. I appreciate the fact that the good guys at Everlast are willing to go the extra mile to help but they really need to get the quality under control. Not many people want to be held up and fix their NEW machines.
Wayne

Wayne,

It was nice talking with you yesterday on New Years day. I'm glad you were able to re-gap the points as instructed and it solved your problem.

This is not a normal event for us. As I stated on the phone, you are the third person with this issue and it's being looked into on our end. I also mentioned that one of the three units never made it to a customer.

We're sorry for any inconvenience and happy you're running.

You could have gone for a unit that was 2-3 times the price, and if it had a problem, I doubt you would have reached tech support on a holiday like you did with us.

[WAYNESWORLD]

Mike and Mark,
You are certainly right about the level of support you all provide, it is unsurpassed for sure and I sincerely appreciate the rapid response. I’m sure no one at the big 3 would have provided such service. But it is still frustrating to have to open up anything new to repair it. In my professional life one of the things I do is root cause analyses for all production related issues such as this so it is a pet peeve of mine. I hate to see something wrong and it’s even worse for it to occur a second time. In Lean Manufacturing there is a process of fool proofing the manufacturing process to preventing common errors. We see these in our everyday lives as well. Things like the size of the gas nozzle and the hole in the tank or a plug that only fits one way. Perhaps there is a way to set the gap and prevent it from being accidently altered. Just a thought.
Wayne

[everlastsupport]

We offer a great price for a great product. With the best in support.

I spoke with a fellow the other day, that has had new Millers DOA and currently has one in the shop for over a month and he was very happy with our unit, bought for his home, and he told me the control was the same or better.

Sometimes a unit is damaged in shipping. I can tell you that the call ratio of "operator error" to a "unit problem", well, the "operator error" wins hands down.

We always make things right for our customers if there is a problem. That's the most important thing for me in a company, and when I am spending 1/3 of the price, I could be understanding if I might be that 1 in 100 persons.

We do the best we can. And I think we do quite well. I know many agree.