shipping problems with new 250ex?

[Bulldad3]

I haven't had this welder but just a few weeks and am getting really frustrated, when it arrived at my door the front bezel was broken. Then I go to hook up the torch and it is plumbed up wrong so I was not getting any gas. Now my high freq isn't working. So far this thing might have been cheaper than the big brands, but I wouldn't be working on one of them all the time, so I guess the savings isn't that great. I have tried several times today to get ahold of tech and nobody called me back.

[performance]

Shipping damage will and does happen on all manufacturers quite frequently. More so than anyone likes, except UPS apparently as they seem to be increasing the damage, no matter how well packaged the units are.

Normal tech support calls not answered directly are returned as soon as possible. Some days calls are quite heavy, depending upon the day of the week, and most are simple How do I?.... questions, but all must be answered in the order they are received. Most likely the HF problem is a wire or something that got dislodged when the panels broke in shipping. If you left your return number, I can assure you Mike will contact you as soon as possible. Official hours of operation are 9-4:30 PST. Mike keeps later hours, and calls people till after that time, I know, but He usually begins returning non personally answered calls in the mid afternoon.

The torch has been an issue we have discussed and it is a simple less than 1 minute fix.

Now, as far as savings, the 250EX compares nearly identically in features to and out performs to a Miler Dynasty 350 on single phase 220.

The Miller Dynasty 350 is $6600 dollars list and ours is $1600. I do feel the savings are there...$5000.00 dollars worth of savings.

Even Miller has days where it is difficult to get through to tech support. I also know they have problems from time to time, as I operate their equipment very frequently and have observed serious issues on nearly new machines.

I can assure you we will get you up and running just as soon as possible.

[performance]

We also invite all our customers to register on the site and join the forum as soon as they receive their unit so we can keep in contact through this medium with our customers about possible product issues and updates.

But just as in the case with our online manuals in which the invitation to sign up and register is given, they are often overlooked. Not wanting to give you a hard time, but as people frequently come here to vent on a first post opportunity, it would be better to have given a brief introduction and established at least a presence here sometime before the frustration levels reached this state, so you can stay abreast of any issues, and meet some decent people here.

[Hamstn]

Like Mark said contact Mike, he is good about walking you through figuring out problems. Best time is after 1:00pm EST.

Switching the connector on the the hose is not something that should have to be done but it is an easy thing to do. Use a zip tie to replace the clamp and pull it tight with pliers.

[Rodsmachineshop]

the torch is a problem since its not made in china lol love the welder .

Shipping damage will and does happen on all manufacturers quite frequently. More so than anyone likes, except UPS apparently as they seem to be increasing the damage, no matter how well packaged the units are.

Normal tech support calls not answered directly are returned as soon as possible. Some days calls are quite heavy, depending upon the day of the week, and most are simple How do I?.... questions, but all must be answered in the order they are received. Most likely the HF problem is a wire or something that got dislodged when the panels broke in shipping. If you left your return number, I can assure you Mike will contact you as soon as possible. Official hours of operation are 9-4:30 PST. Mike keeps later hours, and calls people till after that time, I know, but He usually begins returning non personally answered calls in the mid afternoon.

The torch has been an issue we have discussed and it is a simple less than 1 minute fix.

Now, as far as savings, the 250EX compares nearly identically in features to and out performs to a Miler Dynasty 350 on single phase 220.

The Miller Dynasty 350 is $6600 dollars list and ours is $1600. I do feel the savings are there...$5000.00 dollars worth of savings.

Even Miller has days where it is difficult to get through to tech support. I also know they have problems from time to time, as I operate their equipment very frequently and have observed serious issues on nearly new machines.

I can assure you we will get you up and running just as soon as possible.