Share
Results 1 to 3 of 3

Thread: Customer service is King...

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. Default Customer service is King...

    This is kind of long but please bear with it. I am new to welding and new to Everlast. I am a small business owner of a custom hat and boot shop and I am competing against big box stores like Cavenders, Shelpers, and the like. Although my product is custom and superior to the mass produced hats and boots that they sell they are still my competition. I pride my business on customer service and my clients experience with me, I say me because I am my business. SO, what does this have to do with Everlast you ask...

    Since I have been dealing with Everlast, specifically Oleg, I have had the best customer service experience I have had in a long time. Oleg put up with my multiple questions and was happy to answer them via email and on the phone. I called tech support to ask questions about the electricity needed to run my Power Arc 160 STH and they responded quickly and courteously. This is in quite contrast to the experience I had with the blue and red people.

    To me customer service is everything and the company will live or die with me depending on how their service is. SO far so good!

    Oleg keep up the awesome service...
    Jay Martin
    Century AC 100 stick (dead and gone)
    Everlast PA 160 STH

    http://www.riograndehatters.com

  2. #2

    Default

    Quote Originally Posted by ironmanjay View Post
    This is kind of long but please bear with it. I am new to welding and new to Everlast. I am a small business owner of a custom hat and boot shop and I am competing against big box stores like Cavenders, Shelpers, and the like. Although my product is custom and superior to the mass produced hats and boots that they sell they are still my competition. I pride my business on customer service and my clients experience with me, I say me because I am my business. SO, what does this have to do with Everlast you ask...

    Since I have been dealing with Everlast, specifically Oleg, I have had the best customer service experience I have had in a long time. Oleg put up with my multiple questions and was happy to answer them via email and on the phone. I called tech support to ask questions about the electricity needed to run my Power Arc 160 STH and they responded quickly and courteously. This is in quite contrast to the experience I had with the blue and red people.

    To me customer service is everything and the company will live or die with me depending on how their service is. SO far so good!

    Oleg keep up the awesome service...
    Jay Martin
    Thank you Jay, your welder on its way
    Oleg Gladshteyn
    Phone: 650 588 8082 / 877 755 WELD
    Cell: 415 613 6664 ONLY IF YOU REALLY NEED IT
    Email: oleg@everlastwelders.com
    Website www.everlastgenerators.com

    www.linkedin.com/pub/oleg-gladshteyn/48/b08/875

  3. #3

    Default

    Short but funny, and might bring Oleg back some memories.

    I bought an Everlast welder before I worked for Everlast, many years ago. I had cold feet being I only had red (that one failed on me and the reason I was looking for a new unit; Praxair wanted $200 under retail to fix it) and blue, I never heard of Everlast.

    After the order, since the price was beyond belief.. I got cold feet, after a 1 hour meeting I was in, I called back and cancelled the order. Oleg was cool about it, said it had not shipped yet, it was cancelled.

    I thought to myself, if I could get my money back that fast, shoot, I will get one and take my chances. I called back and re-placed the order, Oleg was cool again, mentioned he did go through the credit card process twice (order and cancel)... And he sent me my first unit.

    I have never looked back far as welders and cutters and I have 6 units in operation now and all are green.

    Today, we (Everlast), are better than we were back then. Still a bump here and there, but much better.

    Thanks for the comment Jay.
    Mike R.
    Email: admineverlast@everlastwelders.com
    www.everlastgenerators.com
    www.everlastwelders.com
    877-755-9353 x203
    M-F 12 - 7PM PST
    FYI: PP50, PP80, IMIG-200, IMIG-250P, 210EXT and 255EXT.

Similar Threads

  1. Customer Service
    By sw2x in forum Customer Testimonials
    Replies: 14
    Last Post: 07-11-2012, 04:23 AM
  2. Customer Service
    By kenwhite in forum Customer Testimonials
    Replies: 11
    Last Post: 03-01-2012, 12:25 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •