Welcome, TechEd89! How have you been contacting Everlast? A direct telephone call to the San Francisco offices may be your best bet: 877 755 WELD (877 755 9353) and ask for Oleg, the owner, or sales if he's not available. There's a time zone offset for California, of course.
When I was researching vendors I looked around the internet and found WeldingTipsAndTricks.com, and found a review that I thought represented Everlast in a good way. That particular review was for a TIG welder, rather than a plasma cutter, but will give you a reference point. Customer Service is outstanding, in my opinion, although you should form one for yourself.
Let us know how it goes!
Edit: The SF office will probably not be open today on a weekend. Mike and Mark, mods on this forum, check in on weekends but it's their day off too.
Last edited by DaveO; 03-08-2014 at 03:33 PM.
DaveO
Oxweld oxy acet gear
IMIG 200
PowerTIG 210 EXT... Amazing!