Where are the negative reviews?

[generatorlabs]

Well my CNC is a 3 x 3 built from scratch. I bought some plans from PDJ and used those to gather ideas. Between the plans from PDJ and the various threads floating around the internet I was able to weld together a beautiful machine. I built it with some really nice balls screws that I also ordered from PDJ. Coincidentally (yes a total coincidence, as I had my machine over a year before I heard about Everlast) I painted it the same color as the Everlast cabinet so they will look nice together. Right now it has a custom holder for my Porter Cable router but I was thinking to design a circular plate that I could fit in the place of the router to hold the torch on the Z axis.

[dirtyfarmer]

"Thank You" to the folks who took the time to post useful input. Like I said earlier I was just sitting on the fence and I needed some coaxing to make the purchase. Without the feedback I would still be sitting on that fence. I look forward to actually working with the equipment. I will post my findings once the unit is here.

In the meantime I will probably fabricate a jig for my CNC machine. It would be nice if I had some dimensional drawings for the torch. Has anyone done any precision measurements of the torch?

Generator,
I received my PP256 June 3rd and am very impressed with the quality and functioning of this machine, but more on that later.
These are measurements of the WSD-60P plasma torch that came with it.
The diameter of the plastic torch head just above the ceramic cone is around 1.22"(nominal 31.0 mm) with a good 1/2" of straight cylindrical length.
Below that, the total length of the ceramic cone and metal tip (including small stand-off distance) is around1.16" or 29.5mm. The cylindrical portion of the ceramic cone diameter is 1.02" or 26.0mm.
As to any negatives, I did have to remove the cover to tighten the HF pilot terminal on the front panel. But my biggest gripe is that I had to wait three weeks for shipment, having placed my order May 3rd and informed at that time, they were out of stock but "on the way". It seemed like a long 3 weeks (4 weeks including UPS time).

[generatorlabs]

My biggest gripe is that I had to wait three weeks for shipment, having placed my order May 3rd and informed at that time, they were out of stock but "on the way". It seemed like a long 3 weeks (4 weeks including UPS time).

Yeah I found the lead time unusually long too. However they told me up front it would take two weeks so I agreed to it. I think that is funny because they have ebay auctions that show more than 10 available for sale. A few days ago a rep from Everlast told me they had to update their auctions however even as I type this there is another up there that says 10 available. Hmmm??


I hope they can deliver in the time frame proposed.

[dirtyfarmer]

Yeah I found the lead time unusually long too. However they told me up front it would take two weeks so I agreed to it. I think that is funny because they have ebay auctions that show more than 10 available for sale. A few days ago a rep from Everlast told me they had to update their auctions however even as I type this there is another up there that says 10 available. Hmmm??


I hope they can deliver in the time frame proposed.

Yes, I agree, this type of conflicting communication does not help ease the customers peace of mind.
BTW, if you would like to see an image of the plasma torch that came with my PP256, look at the one pictured for the "Power Plasma 60"(on the Everlast website), as the one shown currently for the PP256, is not the style of the one I have and gave you dimensions for. Maybe you should wait for your package to arrive to be sure of the style of torch.
Also, I'm waiting for some plasma consumables that were part of the original order price/package agreement by Alex. I'm told they're out of stock, but should arrive July 8th. I'm hoping that they match my plasma torch style.

[performance]

The torches in the PP60 and PowerPro 256 are of the same torch....One is a artist drawing, nothing more.

However, the torch on the PowerPro 205 in question is a S-45 model and it is completely different

The delivery times are always approximate...Many things can change within the time period, because of shipping delays, customs delays, loading/unloading delays etc.


The ebay auctions are put up with an "estimated" number of units...They usually run their course with the same information when started,and the same standard information is always given to simplify the auction...When it says 10, it may be more or less...because that may be only 1 days worth of stock on that item. If the item sells out before the auction has ended, the customer is informed, and then it is shipped as soon as it is received.

[dirtyfarmer]

I realize that the S-45 torch is differant and was surprised when that info was posted. Regarding the eBay listings, I watched them along with various forums for at least 6 months before I made my decision to purchase a PP256 and was also surprised to learn that they were out of stock, due to the ongoing eBay auction listings that seemed to indicate otherwise. Still, the bottom line is that I'm very impressed with the Quality and functionality of your PP256, and make every effort to show it off to my friends.

[dirtyfarmer]

Also, I'm waiting for some plasma consumables that were part of the original order price/package agreement by Alex. I'm told they're out of stock, but should arrive July 8th. I'm hoping that they match my plasma torch style.[/QUOTE]

Now, all is right in my world! The promised package of plasma consumables just arrived via "the brown truck". They are the correct style for my plasma torch. Thank you Alex for what I consider a great deal on a great machine.
----Dirty Farmer

[geezer]

Well my CNC is a 3 x 3 built from scratch. I bought some plans from PDJ and used those to gather ideas. Between the plans from PDJ and the various threads floating around the internet I was able to weld together a beautiful machine. I built it with some really nice balls screws that I also ordered from PDJ. Coincidentally (yes a total coincidence, as I had my machine over a year before I heard about Everlast) I painted it the same color as the Everlast cabinet so they will look nice together. Right now it has a custom holder for my Porter Cable router but I was thinking to design a circular plate that I could fit in the place of the router to hold the torch on the Z axis.

3 x 3 soumds like a great size, 9 sq. feet is 2 & 1/4 times my 2 x 2 and the 3 foot length is right near the upper limit for a ball screw length but certainly do-able. I got mine for a learning experience and making a few parts for Bobcat attachments that kinda thing. A circular plate should be okay as long as you remember to keep the hole snug, the first one(holder) I built was drilled to 1 inch and that is too sloppy, if my memory is correct then I believe I drilled 7/8 and bored to about 24.5 mm,or something like that and eyeballed the angle for the chamfer for a nice snug fit on the nozzle. there is a quick way to make a holder, if you don't have a lathe, get an extra cone end and JB weld it into a one inch hole.

[generatorlabs]

Is someone selectively hiding my posts on this thread? Hmm very interesting... I thought this was an open forum?

[generatorlabs]

Generator,
If you haven't been keeping up, we have been giving updates on this forum! ALL ordered units have been shipped! They were shipped between Friday and Monday. Two weeks went barely longer than what was promised to you.


Sir,

When I refer to keeping your waiting customers informed I refer to the use of more accepted means of communications like e-mail. I should not have to scour through a forum to find out if a shipment is in.

Furthermore I ordered on the 28th of June. My unit supposedly shipped on the 19th. It is now the 20th. Thats hardly a little more than two weeks, it is now 3 weeks. Just to be fair you said two weeks; not two and half or three.

Lastly I still have no correct tracking number. I still cannot verify my order is actually en route to me. The number your firm provided was for some other order going to another state.

Will you delete this post too?

[yotarover]

im to lazy to read from the 1st post to the last post so lets start with mine

ok i purchased a power arc 200 wasn't in stock and sold out- refund or take a power arc 160- i took the in stock 160- ups picked it up the same day - ups is slow as hell. everlast gave me a proper tracking number- worked fine i followed the shipping all the way to the arrival of getting here took about 1wk. i doubt they woudl give you a bogus tracking number, recheck it, recheck it again, call ups then report back. complain if the issue is on this side. (dont be a bitch)


these guys here will fix any problem that is their fault and even make the order better than what it was to begin with.

[performance]

Generator,
If you haven't been keeping up, we have been giving updates on this forum! ALL ordered units have been shipped! They were shipped between Friday and Monday. Two weeks went barely longer than what was promised to you.


Sir,

When I refer to keeping your waiting customers informed I refer to the use of more accepted means of communications like e-mail. I should not have to scour through a forum to find out if a shipment is in.

Furthermore I ordered on the 28th of June. My unit supposedly shipped on the 19th. It is now the 20th. Thats hardly a little more than two weeks, it is now 3 weeks. Just to be fair you said two weeks; not two and half or three.

Lastly I still have no correct tracking number. I still cannot verify my order is actually en route to me. The number your firm provided was for some other order going to another state.

Will you delete this post too?

Generator,
We have no control over release dates from ports. We have said from the start that all things are estimated and not exact. I find it very "interesting" that you are so beligerant towards the company that you have chosen to purchase from, even before you purchased. That doesn't sound right to me...but I am sure I am not the only one. If we made a major goof or stuck you with an orphan product, then I could understand, but you have been accusative and destructive from the start. It almost seems you are looking for a fight? We aren't and have done our best to keep things on an even keel.

I did not delete your post, Mike did. I responded to your post and when I posted it had been edited already so, I immediately backed mine out. Your post was aimed at being disruptive, especially after we have done our best, even working employees overtime to get these units out. We had also already dealt with the issue openly, so your post was probably deemed out of order and untrue. So, I am fairly certain that is the reason. UPS doesn't pick up on Saturday or Sunday so it was delayed three days.

Furthermore, email, phone calls, posting on our support forum are all acceptable forms of communication...Truth be known, phone calls are the best form. You can call anytime to check on your order. You as a customer bear part of the responsibility to inquire if you are not heard from us. You have our email addresses, and you have not contacted me or Mike about shipping so we could follow up. We have scores even hundreds of orders that have gone out in two days and each order is handled individually and any tracking is done and entered manually. Orders went out in first to last. If your order had been placed earlier, it would have gone out Friday the 16th. We have kept constant communication going on here on our forum, which is the place all customers have access to, and is available for public viewing by all. We post all updates, service issues etc here as well. You need to use this forum to your advantage. I'd suggestfor any questions or issues you have, start by looking here first. This is the primary purpose of this forum: is to communicate directly from Everlast anything pertinent that generally concerns all customers.

[performance]

Additionally, the units may sit in SF or the hub for some time before they are shipped out, usually up to 24 hours, depending on many variables.

[yotarover]

why is he complaining when all of us have nothing neg to say? seriously man if they gave you the wrong tracking number or what ever post it here and in the forum and let everyone see what it is and if we can't verify it works and the guys from everlast show us the same one they sent you then your just a liar plain and simple trying to get your free welder

[everlastsupport]

Is someone selectively hiding my posts on this thread? Hmm very interesting... I thought this was an open forum?

This is an open "tech" support forum for our welders. Not a complaint forum for someone waiting on a product.

If you have a sales complaint, call sales and complain or get your money back.

If someone has a serious tech problem, they should always call tech support directly rather post here and wait for an answer as well. But that is their call. And we leave those post as it might help others and save us a phone call. We work very hard to keep our prices low.

Let's keep it positive here.

[Zman0690]

Still looks like this guy is a "costomer" to me. See previous post if you don't know what this is about.

[yotarover]

ok he's a customer im a customer and im use to high end industrial linc mig.tig.stick machines and high end OA torches and hyper therm plasma cutters and a huge ### air compressor to supply enough air for cutting for a decently long period of time. and supplying air for over 30 welding stations. i ordered my power arc 160 and im completely satisfied. yep the warranty runs out in 5 years and im sure the guys at everlast will upgrade a loyal customer to a newer model or even send out a reminder that the warranty is running out. no complaints. your so smart why not make your own drawing?

other words make some new post in a diffrent thread show us some projects and welcome to the community and share some knowledge for those of us wanting to learn more

[generatorlabs]

OK here is the tracking number. If you investigate it yourself you will see that its final destination is headed to some other part of the country. Mind you I live in South Carolina.

Hello,

Your UPS tracking number is: 1ZW636030343151274.

Thank you,

~Katya


Now Katya wants me to provide an invoice number. Well your autoresponder does not provide an additional invoice number. It merely says that you have tendered payment. My invoice number is the same number I have sent to you guys at least two times. It is the Ebay auction number. Look at your e-mail history.

As for the other comments:
1. This thread was placed in a customer testimonial section, not in the Tech Support area. I am a customer and I am merely giving my testimony to my experience thus far. When I have tech support concerns I will post in the appropriate section.
2. Nothing I have posted, including the post that was deleted was untrue in any respect. If you can point out one thing in that deleted post that was untrue then I will retract my statement publicly and apologize. Nor was any inappropriate language used requiring the post to be deleted.
3. I am trying to "keep it positive". When I have a positive experience I will post it. Until then I post what I see. I will recognize exemplary service and products when they happen. I don't have a product yet so I reserve my comments on the product until I get it.
4. It is not wrong to complain when you don't get what you expect or paid for. If you pay for five pies you should get five pies. Not approximately five or four. If the description of the item states the size of the pies may vary dramatically and I accept the terms then it is what it is. I accepted it. When I bought my unit on Ebay it went from "10 in stock" to "out of stock" to shipment within two weeks. If it would have said two to three weeks I would have been bound to those terms. However it did not. You keep trying to insinuate that I was aware of all these other shipping problems you have. I only concern myself with the terms presented to me at the time of purchase.
5. Yotarover...your comments are ridiculous. "Trying to get a free welder" and "a liar". Come on man, stop trying to win forum points. I won't indulge your comment further. I know how to use the UPS tracking system and I certainly know how to cut and paste a tracking number. Are you going to insinuate that I made that tracking number up now? Furthermore you ordered a unit that was in stock so your experience is totally different. You chose the easy path and I chose to wait for what I wanted. I ordered my unit on the 28th of last month. From the tone of your post ("all of us have nothing neg to say") you seem to have nominated yourself spokesperson for the entire Everlast realm while I seem to find others like myself who have similar opinions and say so in other threads. I however did not chose to make myself the complaint boss as you already occupy that seat. Also your use of foul language in this forum shows your lack of respect and decorum and I hope a moderator with a sharp eye strikes your nonsensical phrases.
6. If the extra items that were supposed to be shipped with my unit were inadvertently left out (welding helmet) should I not complain about that too? Or should I just shrug and say "its expected because there is a lot of orders being processed". Like I said on an earlier post UPS will automatically send out notifications for you if you choose to use their system. Why not use the tools provided to provide a better customer experience? Why not send out group emails to customers waiting in que to let them know the status on a bi-weekly basis? Do you really believe the following: You as a customer bear part of the responsibility to inquire if you are not heard from us. May I suggest some light reading from Demming on the principles of quality, customer satisfaction and customer retention. In my humble opinion my responsibility ended when I tendered payment. You have to fulfill your part of the contract at this point. Also while I have not emailed you or Mike directly I have an email stretching back a few generations regarding my shipment with someone from your offices. How do you think I got the bad tracking number to begin with?
7. I honestly don't want to be as you say "beligerant". You are right. I did choose to do business with you. I do have faith that you will get the product to me at some point. And I do think the product will perform well. I think its great you have guys working OT to get these items out. That means you are doing well on the orders front. However my customers hold me to the letter of the law when I contract with them. Why should I as a customer not expect or demand the same level of commitment and respect to the contract you engaged with me? How can I say this gently; this is not your first rodeo. You should know the ports/shipping game by now. Don't make claims or contracts you cant deliver on in the time specified. Maybe you should adjust your delivery specs to 3-4 weeks on the next batch.

Now if we could move forward; please contact Katya, review my emails with her and provide me a proper tracking number.

[performance]

generator,

1) This forum is run by the tech support guys. It is a primary resource for customers wishing to get technical information on their units. Although, any interesting posts and other topical issues are encouraged, but you began your post with a "negative" attack from the beginning BEFORE you were a customer. You have had a negative take on things from the beginning.

2) Yes, you have made several inaccurate statements from the beginning and colored them with careless remarks about the service, even before you became a customer...Including the opening title "Where are the negative reviews?"

3) You have said nothing positive from the beginning, even before you were a customer. I suggest you are looking for bad things to say, and perhaps that is your personality, I don't know, but it is apparent to almost everyone here and they have said so...without prompting from us. Yet, you deny it.

4) You paid for a 1600.00 tig welder and are going to receive it. We never "guarantee" a delivery date. We give our best estimate. You have completely ignored what we have done in keeping everyone here updated on the dates. A few days late, yes, but not majorly. If anyone HAS to have a guaranteed delivery date for any "contract" or project, even Miller or Lincoln will tell you if the product has to be ordered, they cannot guarantee that date. I know, because I own name brand products myself, as well as Everlast.

5) Yotarover is expressing his opinion as well, yet you want it censored? What about your respect of the board moderators? We have done our best to keep things smooth yet you disrespect us, and keep things in turmoil, instead of simply stating you are dissatisfied and giving reasons for doing it. No, I don't use that language, and its right at the border of what I consider acceptable, but not over, since the term has taken on new meaning in recent years, to mean something new. But I find it curious that you have disregarded more friendly attempts from our other customers to render similar comments, that oppose your opinions.

6) People are human and they make mistakes. If your customers hold you to the "letter of the law" then I hope you never make a mistake. If your customers do, then fine, but we do our best as a growing company...Whatever books you read cannot substitute for experience. I have 25 years in dealing with customers and customer service, and Mike has more...Both in successful companies and with good reputation in our former and current positions. We understand customer service. We also know when a customer is going out of his way to trip over a pebble on the highway. But regardless, we try to do our best anyway. It does happen from time to time that the ball is dropped. Customers do come here as a stop gap measure and we rectify the situation when it does. You rarely hear from the satisfied customer unless there is a problem. First you complain here that there are no negative reviews, now you are saying there are plenty of threads with this type tone? You are double speaking...

7) We have always said these times are estimated. If you failed to read that, then that is your fault, not ours. We explained from the outset about it. You chose to ignore it. No one with "experience" in import shipping guarantees a delivery date, particularly one that has not been delivered to us. We never said it would be here in two weeks "guaranteed" either. We have not made any "contract" either, other than a sales contract, and a promise to deliver asap, when the units come in.


While I will follow up, please contact Katya yourself directly at ext 202 after 9:30 pdt. If you do not wish to do so,then you are not following our recommended procedure that I have given you, and that is available to all so you should not complain. Waiting on emails, when she is busy sending out notices and performing her other duties will not get you your unit any faster. If you need special attention, contact her directly. If you have the wrong tracking number, she will resolve it. I do know one slip of the hand can send out the wrong email, from experience. Again, she is human, and typically the longest and hardest working employee at Everlast. She gets the grief both ways...and still performs here duties quite well overall. You should not rely solely on third party conversations about a subject that Mike and I are not directly responsible for.

Additionally, I'd strongly suggest DOWLOADING our manual online on our site and fully reading it so you can hit the ground running, and further peruse our forum for all tech advice and bulletins to get a heads up on things, such as wiring, plumbing, and basic safety, if you haven't already done so while you are waiting. I believe this thread has run its course. If you wish to contribute further helpful information, in other threads please keep it on point and please, please, get rid of the negativity that you have come here with. Negativity has never helped to get anything resolved. Positive attitude yes, but not negativity. Please do not start "rebuttal" threads. Wait on your unit to make any "suggestions". If you have helpful comments for the forum, by all means post, but I or Mike will delete any threads that are intended to be in the same vein as this by you without a positive approach to your criticism. Its not that you are disagreeing or complaining, its how you are doing it that is the issue.