Stick welder repair status

[GWD]

My PA300 quit working and I sent it to Tennessee under warranty (purchased 5/3/14). It arrived on 8/18/17 with UPS shipping pre-paid both ways through Everlast (Katya). The RA is EV20170811-101 given by Brett K.

I haven't heard a thing and it is 11/13/17 today. That is 60 work days while the repair "estimate" was 40 work days. I think that is enough patience. It may be time to send me a new replacement machine.

What is the status and when can I get back to work???

BTW, I really like the PA300 and its features. Just need it in my possession to be able to use the features. Winter is when I do maintenance on my farm equipment.

[Rambozo]

No more Idaho? But still slow...

[zoama]

No more Idaho? But still slow...

I think they want a repair center near the right and left coast to cut shipping cost.

[Rambozo]

I thought so, too. However, they had him ship to TN from CA, so...

[GWD]

No mention of anywhere but Tennessee for repairs when I spoke to Everlast. I live near their San Francisco office so offered to drive the welder to there. Nope, send it to TN.

About $100 for shipping both ways. Not sure Idaho would have been that much cheaper - 55 pounds is expensive to ship by UPS.

Bottom line: I just want my welder back in working condition.

[performance]

You can call ext 207 and they have access to the system. No one here has access to figure it out for you.

[m j mauer]

You would expect any company to keep you informed of any and all delays.

[christian]

Yeah,

I suppose on a car repair I might expect as much.

But maybe I am a little over-apologetic on behalf of Everlast, since I've had good interaction with it/them and becuase they used to get such unwarrarented and harsh criticism from non-users, ironically due to the superior value they have to offer, I think.

You would expect any company to keep you informed of any and all delays.

[christian]

It occurs to me also, that those repair centers are not staffed by Everlast employees, I believe, which doesn't make for a good excuse, though.

But it does make communication errors more understandable.

So, to me, there is some follow-up responsiblility on a customer as well as the seller, I think, if timeliness becomes an issue.

And, again, this Everlast-provided forum is an added benefit that can also help backstop with communication errors on repair timeliness.

Wheeeee, it's a great time for welding!!!!!!!!!

[GWD]

It occurs to me also, that those repair centers are not staffed by Everlast employees, I believe, which doesn't make for a good excuse, though.

But it does make communication errors more understandable.

So, to me, there is some follow-up responsiblility on a customer as well as the seller, I think, if timeliness becomes an issue.

And, again, this Everlast-provided forum is an added benefit that can also help backstop with communication errors on repair timeliness.

Wheeeee, it's a great time for welding!!!!!!!!!

Interesting observation, however not one that I share.

I called Everlast and UPs shipping responded rather than Everlast. That takes out the argument of a third party involvement / responsibility. I am expecting you to say that notification by UPS equates to notification by Everlast. Your excuses are quite creative if somewhat sycophantic.

[christian]

Hey,

Thanks for compliment portion, preceding the ad hominem, that is. What's a sycophant? I've never used that word in a sentence, till now.

But, no, quite the opposite, like the repair center employees, Everlast isn't the direct supervisor of UPS employees either.

Fret not, your needless anxiety will be over soon.

Interesting observation, however not one that I share.

I called Everlast and UPs shipping responded rather than Everlast. That takes out the argument of a third party involvement / responsibility. I am expecting you to say that notification by UPS equates to notification by Everlast. Your excuses are quite creative if somewhat sycophantic.