Connectors

[christian]

Well alright then!

So, maybe when you have your first project going with your new unit, you'll be willing to then post a thread about at the forum here, and help wake this place up again.

Ok, it's all straightened out, the owner called and spoke to me just now for quite a while.

I'll send a PM to Mark and see if he can clean this thread up.

Alan

[performance]

Our forum comes in fits and spurts. But it is better than a few other forums I've been on.

As far as the pedal stuff goes, I don't know. I don't work in the main office, so anything that goes on there is out of my purview. I know some of the guys there should have gotten better training by their parents in manners, but again, I am southern, so I can be blunt, when needed, but hospitality is also important.

[performance]

I will say that everything we have on our units is prety much standard. Now, with that said, Miller, Lincoln and others do not specify all the different connections, even when they have proprietary connections. We go further than they do. It seems we are always going further than they do, but never seems to be enough. People call these difficiencies, but maybe this is because these statements are made in vacuums where there are no comparisons to what is done by our competitors.

It always comes down to "If you did this....you'd have alot more customers" Well not exactly, but that is the jist of things. HOnestly, in that kind of info, we have it published more than most of our competitors in more places. Are there lapses, errors, or lack of info on some areas? Sure, but put the other brands that charge a lot more with larger staffs, to the same standards and you will find that they just don't have that info available at you finger tips.

[oleblu72]

I will say that everything we have on our units is prety much standard. Now, with that said, Miller, Lincoln and others do not specify all the different connections, even when they have proprietary connections. We go further than they do. It seems we are always going further than they do, but never seems to be enough. People call these difficiencies, but maybe this is because these statements are made in vacuums where there are no comparisons to what is done by our competitors.

It always comes down to "If you did this....you'd have alot more customers" Well not exactly, but that is the jist of things. HOnestly, in that kind of info, we have it published more than most of our competitors in more places. Are there lapses, errors, or lack of info on some areas? Sure, but put the other brands that charge a lot more with larger staffs, to the same standards and you will find that they just don't have that info available at you finger tips.

I'm waiting for my 255 to be delivered supposed to be Jan. 10 I believe. But one thing that concerns me Mark is warrantee repairs if there should be some my question to you is how hard would it be to get something set up to have these units repaired locally? I know its not as easy as it sounds to set this up but would be immensely helpful to your customers and not just only the cost to ship back but the time you would not have the use of your welder. I read somewhere on the forum here that you were working on something to improve this but after talking to you on the phone this evidently isn't one avenue you decided you wanted to go down , but maybe someday .

Mark

[aland]

So, maybe when you have your first project going with your new unit, you'll be willing to then post a thread about at the forum here, and help wake this place up again.

Indeed I may.

Look what I dragged home today...1" T x 10" W x 38" L.

I thought it would make a nice shelf for my welding cart build.



Mark (not performance Mark, but oleblu72 Mark)

No affiliation with Everlast, but they use UPS. You can print out a UPS label and take it to the local UPS store. The pedal from Amazon worked like that, and I'm pretty sure their warranty repair would also...I'm pretty sure performance Mark will correct me if I'm wrong. I wouldn't worry about it myself, it seems the qa is pretty good on the units. My pedal was an anomaly that had to do with ordering/shipping. I'm sure Everlast has returns but probably minimal for the amount of machines they sell. Again, just a guess.

Alan

[performance]

I'm waiting for my 255 to be delivered supposed to be Jan. 10 I believe. But one thing that concerns me Mark is warrantee repairs if there should be some my question to you is how hard would it be to get something set up to have these units repaired locally? I know its not as easy as it sounds to set this up but would be immensely helpful to your customers and not just only the cost to ship back but the time you would not have the use of your welder. I read somewhere on the forum here that you were working on something to improve this but after talking to you on the phone this evidently isn't one avenue you decided you wanted to go down , but maybe someday .

Mark

Please consider a few things here and I'll try to put things in perspective.

1) I know warranty repair is a concern for any product, especially a welder and we are not dismissive of that fact. But, if you read the terms of a the warranty on a Lincoln or Miller, you'll find their terms of repair and shipping are not much different than ours. While they may have more repair centers out there, if you do not live close to one, then it is still your responsibility to get it there. And who knows how long you'll wait, or how competent they are to fix what you want, or if they shoot you a line of you know what to get you to buy a new unit, since they are also local dealers. They'd rather make the easy money than fix yours. If you are in the middle of Wyoming, it's a moot point anyway.

2) We cannot guarantee the quality of a repair by some local repair center or by every yay-hoo that calls themselves an electronic repair center. They have to be fully equipped and competently trained in welding and welding repair. We require tens of thousands of dollars of specialized test and repair equipment to be considered a fully competent repair center. So many of these shops that contact us balk at the requirements for load testers, programmers, thermal...whatever they call those thermal imaging thingies, and want to make a fast buck off of both the customer and off us. To keep prices where they are, we must also be able to competently, and economically make repairs. We cannot pay a min 100.00/hour repair rate. We must negotiate a flat rate repair and diagnosis fee in keeping in scale with our costs of our units. A lot of repair centers want to make money on private after market reman of products but our new replacement boards are cheaper than what they can fix them in house for.

3) We bring people in house in CA to train, and also send them to China to train. Most repair centers do not want to make that kind of commitment to us to train. And even with the best manuals for repair, there is no substitute for hands on working with the engineers and seeing and being involved in the production/inspection process of the units. So many local repair centers can result in a high variability of service. While speed is a concern, a quality repair is more of one to us.

4) We work with customers to provide the most expedient repair possible and have engineered our machines for major components to be repairable by the customer by creating a componentized service system which allows a change out of an affected part (many of them anyway) in relatively short time by the customer IF the problem can be pinpointed over the phone. That saves shipping time and money. And the cost is minimal, as is the downtime...if the customer is willing and capable. Otherwise, it has to go back.

5) Shipping is covered both ways during the first 30 days of service. This gives you plenty of time to try the unit out and test it fully. If something isn't right, statistically, most of the problems that the unit will ever have show up will happen during that time. If it is major in nature, the unit is usually replaced.

[oleblu72]

Indeed I may.

Look what I dragged home today...1" T x 10" W x 38" L.

I thought it would make a nice shelf for my welding cart build.



Mark (not performance Mark, but oleblu72 Mark)

No affiliation with Everlast, but they use UPS. You can print out a UPS label and take it to the local UPS store. The pedal from Amazon worked like that, and I'm pretty sure their warranty repair would also...I'm pretty sure performance Mark will correct me if I'm wrong. I wouldn't worry about it myself, it seems the qa is pretty good on the units. My pedal was an anomaly that had to do with ordering/shipping. I'm sure Everlast has returns but probably minimal for the amount of machines they sell. Again, just a guess.

Alan

Alan I think your steel plate might be better used for a parking brake or something that sucker looks pretty heavy. If you use that for your welding cart build you'll have to put a motor on it to move it , I have a nice Briggs motor that runs on alcohol that I had on one of my go karts that ought to get you moving.

Mark

[aland]

Alan I think your steel plate might be better used for a parking brake or something that sucker looks pretty heavy. If you use that for your welding cart build you'll have to put a motor on it to move it , I have a nice Briggs motor that runs on alcohol that I had on one of my go karts that ought to get you moving.

Mark,

Do we know each other? How did you know I plan to put a gas engine on my welding cart? You must be reading my mind if you don't know me...

Seriously, that may be the biggest piece of plate I've owned, I don't think I ever worked with a piece of 1" thick plate ever. I paid about $1/lb. for it new. So it wasn't cheap! I was looking for surplus, but no thick plate was there on surplus so had to get a section of new.

I have not mentioned what the plate is actually for, but will leave everyone's imagination so I don't need to put on my Nomax suit to protect me from the flames...

Alan