I hate to start out on a bad note but the way things are going I may never be back. Let me start by saying the reason I chose Everlast was the overwhelming amount of positive feedback about the products they make and the great value for the price. I tried to settle this dispute privately through Email but I was given the wrong Email address for the supervisor. I am sorry for the long post I tried to keep it as short as possible. Here is a copy of the Email I tried to send to a supervisor named Oleg .

Oleg
Recently I have been looking for a new Mig welder. I narrowed my search down to Hobart , AHP and Everlast. I called your sales department and talked to Alex. After speaking with him the first time he recommended the 200E After doing some research I decided to spend a little more and go with a I mig 200. I went to your website and found it was on sale for 649.00 and free shipping. I tried to call Alex back and confirm this would be a unit that would be a good fit for me . After four attempts to get somebody to answer and leaving multiple messages in both sales and customer service I gave up . Later that day I received a return call from Alex. This is when things went wrong. He was very angry and short with me. [ I think it was the multiple messages I left]. He told me they are short handed and he was very busy and didn't have time to answer the phone. After things calmed down I agreed to buy the unit for the advertised price. That's when he told me the cost would be about 70.00 more for shipping. I explained to him I am looking at your website and it says free shipping until January 31 2019. He told me it was Googles fault for the ad and he will not honor it . I told him I would continue my search and look at other brands . He said I should do that. A little while latter I got a call from customer service I told her about the ad in your website she said to just order it and see if it goes through. I did paying in full with Pay Pal. The next day I got an email from Everlast canceling the order. I called customer service and was transferred to Alex he was even more angry and short with me I think because I ordered it on line for the 649.00 price with free shipping . A lot was said and he was definitely out of line . After he calmed down and apologized I agreed to wait until February for the unit to come in as long as he would honor the 649.00 price. After more strong words he said he would contact his supervisor and see if it can be done. So here is where I am now I agreed to wait and he agreed to honor the deal . I have nothing in writing only Alex's word and I am not real comfortable with that. I would have been so happy if I just ordered it on line and never contacted your company. After multiple arguments before even buying. I am filled with doubt and suspicion about how I will be treated after the sale. Everlast has built a really good reputation for quality equipment its too bad I didn't get the same from the sales department . I don't know what I am going to do since I have 3-4 weeks to think about it. Is this the exception or your normal was of doing business?
PS Alex also told me he spent time to look Me up and see my business and personal information . Do you do that to all your customers or is that just retaliation against me?