PowerTIG 225LX delivered today...

[Zoomie]

Well,
I received my PowerTIG 225LX today! The good news it came one day early. Cool! Bad news is, there was some shipping damage . The exterior box was in reasonably good shape so I accepted it from UPS. When I popped the shipping box open. The accessory box contained within was burst and the cable foot pedal, torch spares were everywhere. The welder itself had a cracked rear plastic cover/fan shroud and one of the case screws had popped out and was missing. I placed a call and sent an email to Everlast but haven't heard back from them, probably due to the holiday. I guess now is as good a time as any to see how good their customer sevice is while I still have return priviledges . I'll keep everyone advised...

Zoom

[Ray]

Zoomie, Please call +18777559353 Ext 203. \

We'll help you determine the extent of the damage and get things rolling.

877-755-9353

[Zoomie]

PM'd ya Ray...

[Ray]

PM'd ya back,
if you don't get a chance to call back today, call me tomarow, I'm not doing anything special untill later.

Ray

[Titan winch]

Please do not take this as any Bashing on my part but i am getting fed up with US Courier Services .
I ship winches in 1/2" thick cardboard with the winches wrapped in bubble wrap and i still get damage whenever it goes South of the Border . Sent a replacement Motor for a winch just today.
I very seldomnly have any damage on the Canadian side and yet no matter what i try to do to protect the packaging i know sooner or later there will be a problem. And to make matters worse i had put Synthetic line on the Winch so the weight was down to 63 lbs
Sorry for the Hijack i just get a little peed off when i hear this especially when it has just happened to one of my customers the very same day
Cheers

[Ray]

I agree,
I would like to talk about using the “Shock Watch” cards on the packages.
They turn red when a preset G-force is exceeded.
I hate to say it but I’ll bet the winches (as well) have made in … on the outside of the box??