That would be fine. You can talk with someone in the office. I believe your unit is out of warranty so I nor anyone else can send you cons unless it is approved from there (and they will have to be shipped from there as well). The reason it would start is the HF is there to offer encouragement,and it may have enough time to establish the arc. However, the "yellow" you have just described also tells me there is an issue with the torch or consumables.
What kind of air dryer do you have on your unit?