Frequently Asked Questions

We provide full assistance and support in the event of a problem with one of our products. We will provide you with troubleshooting assistance and also answer your queries. For our toll-free numbers and other contact information, please contact us.

Yes, Everlast Power Equipment Company has a dealership program and we are willing to work with dealers that are interested in stocking and aggressively promoting our products. We offer protected territories for the dealers meeting our criteria and offer training and support to help ensure the success of a new dealer. For more details please visit our dealer's page.

Occasionally, we have our factory reconditioned units on sale or auction. These units are factory perfect. However, in order to avoid confusion, we sell these items with a special limited 6 month warranty. We do not intentionally sell these units as new. We may, at our discretion, replace a customer's older failed unit, nearing the end of its warranty period, with a reconditioned unit. We will fulfill the complete warranty period for the original unit. 

Yes, Everlast offers a 5-year warranty on welders, plasma cutters and combo units. For further details, please consult with our Terms and Policy for details, limitations and certain exclusions.

Yes, on a case by case evaluation. Send us a request explaining your or your schools particular needs. We will be glad to work with you whether it is for technical assistance in selecting one of our products or providing educational discounts or submitting formal bids. Nearly 50 percent of the welding workforce is retiring in the next 2 years. We have found that many schools lack the needed equipment to adequately train the welding force of tomorrow. We want to do our part to help out.

Yes, contact us directly to discuss details and quantities. 

Everlast products are registered and trademarked. Our products are distinctly different and stand apart from the generic looking competition. We have purposefully stepped away from the generic look. Our designs, specifications and features are our own. We create the machines that our customers want and provide them at reasonable cost. We employ a highly experienced technical staff in the design and support department. Our globally based manufacturing facilities are held to higher standards than the bulk of the competition that "orders" from the same problematic factories.

Everlast products are registered and trademarked. Our products are distinctly different and stand apart from the generic looking competition. We have purposefully stepped away from the generic look. Our designs, specifications and features are our own. We create the machines that our customers want and provide them at reasonable cost. We employ a highly experienced technical staff in the design and support department. Our globally based manufacturing facilities are held to higher standards than the bulk of the competition that "orders" from the same problematic factories.

Everlast is a well known and rising name in the welding industry. We have had our products featured in magazines, websites and product reviews. We even have an educational program, where we work with schools and students to provide them with affordable quality welding and plasma units. Our products are manufactured using tough standards which include the following:

No. At the moment we do not have a provision for accepting international credit cards. In case you live outside of the United States, you can pay by money order, bank deposit, wire transfer, cashier check and personal check. Shipment may be delayed until these forms of payment are verified and completely cleared. 

Our automated process works as soon as you finalize your online transaction in the check out process. The item is immediately slated to be shipped and the respective warehouses are notified. Since these payments and shipping processes cannot be reversed, an order placed is not usually able to be cancelled. However, if there is some problem with the accuracy of your order or other issue, contact us immediately. 

According to state laws, internet retailers must collect sales tax in states that Everlast has facilities. Everlast is subject to comply with the collection sales tax in California and other states where it is deemed necessary by law. 

At the moment, we cannot guarantee this. In fact, damage is more likely to occur in bulk shipped products. If we do ship at the same time in separate packages, we cannot guarantee delivery together. The shipping company may split up the deliveries. These issues reside with the shipper. Any substantial delays in shipping are usually found to be with the shipping companies. 

If your credit card is declined, you need to contact us immediately to determine the reason. Contact the issuer of the card as well. We will try to assist you in correcting the problem, if possible, or prompt you to use a different credit card. 

We use the same address that has been verified and listed at your credit card company. You must enter the same address while submitting the billing address details at our website. For your privacy and security, we will ship to your credit card listed address only, and not to any other address. The transaction may be declined if the address you have entered does not match what is on file with your credit card company. While this is occasionally an inconvenience for our customer, we feel it is necessary to help prevent any possibility of fraud or identity theft.

Your online credit card transactions with Everlast are absolutely safe. Our website www.everlastgeneraters.com is secured using the latest encryption technology called Secure Sockets Layer (SSL). Our SSL certification is purchased from a reputed Certificate Authority and the relevant details about the certificate validity and expiration will be available to you.

Our website is well-equipped to carry out secure transactions online. So your credit card is charged as soon as you complete the checkout process. Our automated system immediately notifies our shipping department, which ships within a 3 day window of time. 

Yes, your credit card statement will reflect that the payment has been made to Everlast. Contact us immediately with any discrepancies. 

On completion of an online purchase you will receive an e-mail confirming your payment details. Also, print the confirmation screen containing your transaction details after you complete the checkout process. 

Everlast accepts all major credit cards issued by U. S. banks and including MasterCard, Visa, American Express and Discover credit cards. We also accept payments via PayPal and Money Order. Please note that we will ship only to the addresses registered with the redit ard ompany and PayPal. Money Orders will be accepted and processed as they clear.

Usually, due to the value of the product, the carrier cannot deliver any product without a signature from the person or entity placing the order. In case you are not at the destination location, the carrier will leave a "call tag" which you can use to reschedule delivery. Occasionally you may be able to contact the shipping company with the tracking number to schedule the delivery to your convenience. However, this is your responsibility.

If your order does not arrive within 10 business days or arrives in a damaged condition, contact us immediately. We cannot correct a problem in a timely manner unless you let us know. If you suspect damage upon delivery, inform the delivery person as soon as it is delivered so that he/she may make a report or so that you can refuse delivery. Note the damage on the waybill (depends on the carrier) and inform us immediately so that we can carry out the claim process. You must make a note even if you accept the damaged product.

An Order ID number will be issued to you as soon as you make your payment. An email message will be sent to you to the effect. You can enter your Order ID number in the space provided on the order status page and access your order and shipment details.

Usually we ship your order within 3 business days. Allow 3-7 more business days for delivery. You will know the exact dates by tracking your order on the order status page.

Shipping and handling charges are non-refundable as mentioned in our Terms and Policy page. A refund is possible only if an in product has been incorrectly shipped, with the re-shipping cost of the correct product being borne by us. For more on shipping costs in case of returns or exchanges visit our Terms and Policy page. 

Yes, we will ship on a high priority basis as the situation warrants. We can ship your unit and schedule for overnight or 2nd day delivery, at an additional and substantial cost to you.

All orders are shipped within 3 business days after we receive your payment. If there would be a delay due to some unavoidable circumstance, you will be notified immediately.

Everlast may use multiple carriers when required, depending on the weight and volume of products to be shipped. You will be provided with the exact carrier details in your order status page which you can view at any time using your order number. We reserve the right to ship through our own privately contracted carrier. 

Yes, we do ship to these locations. If you live in these locations, you will have to obtain the shipping charges from our representatives for every order before making your purchase. 

We offer low cost shipping on all welders and plasma cutters in the continental U.S. For other products, the shipping charges are available on the products page. Shipping charges and handling charges depend upon the weight, the value of the product, and the final destination. Due to these issues, we are unable to negotiate once they are established.

No. As with most companies our corporate headquarters is unable to provide this service. Many issues come into play such as insurance, liability etc. We also may not have the product in stock at our main is reason corporate facility.